Cup gold medal with a blistering 129-92 win over Serbia (5-4) at the Palacio de os Deportes de la Comunidad arena on Sunday night in Madrid, Spain. The USA, which distanced itself from Serbia early in the game with a 28-6 run to close the first quarter, became just the third country in FIBA World Cup history to capture consecutive titles, and more crucial, the championship earned the USA an automatic bid into the 2016 Rio de Janeiro Olympic Games.
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Cup gold medal with a blistering 129-92 win over Serbia (5-4) at the Palacio de os Deportes de la Comunidad arena on Sunday night in Madrid, Spain. The USA, which distanced itself from Serbia early in the game with a 28-6 run to close the first quarter, became just the third country in FIBA World Cup history to capture consecutive titles, and more crucial, the championship earned the USA an automatic bid into the 2016 Rio de Janeiro Olympic Games.
The USA’s +33.0 points per game differential was the most of a U.S. men’s team in a FIBA World Cup or Olympic Games since the 1994 World Championship (+37.8). OI think the results were dominant, but we had spurts of dominance in a lot of games,” said USA coach Mike Krzyzewski (Duke University). “And, we had tough games, and then FIBA
World Led by 26 points from tournament MVP Kyrie Irving (Cleveland Cavaliers) and 23 points from James Harden (Houston Rockets), the USA (9-0) saved its best performance of the World Cup for the gold medal clash as the Americans captured a second-consecutive Led by 26 points from tournament MVP Kyrie Irving (Cleveland Cavaliers) and 23 points from James Harden (Houston Rockets), the USA (9-0) saved its best performance of the World Cup for the gold medal clash as the Americans captured a second-consecutive FIBA World
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Top 10 Customer Support Outsourcing Companies in 2023 |
Helpware
Outsourcing customer support is a great way to provide affordable but reliable service to
your clients. Whether for voice or non-voice applications, there are plenty of excellent
customer support…
Written by Dana Mahoney
Sunday, Jan 22
Table of Contents
Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing
companies that fit every requirement.
But then again, why even think about outsourcing? Isn’t local talent good enough to
provide the service needed by a company’s customers? Plus, wouldn’t it be a disservice to customers if a company
farms out its frontline operations to contractors?
What Is Customer Support Outsourcing?
By now, the best customer service companies should know the value of customer support and why it’s
an essential cog in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they are
the group that comes into direct contact with clients.
The main goal of customer support is to keep customers happy by attending to
their needs and responding to their questions. However, it’s also a way to instill loyalty and generate additional sales.
To do so, an outsourcing company must have its support team
available whenever the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.
Advantages of Customer Support Outsourcing
Admittedly, not all company startups have leaders who are experts in every facet of their operations.
Given their many responsibilities, many startup founders
accept that they can’t do everything themselves.
Non-core competencies such as customer service can benefit from outsourcing.
Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
At the same time, companies that outsource customer support enjoy reduced payroll
without sacrificing service quality. Other benefits of outsourcing
include:
More Opportunities to Grow the Business
By assigning customer support to expert outsourcing service providers,
leaders can instead turn to scaling the business. Overseeing
the day-to-day operations can already take much
of management’s time, and customer support is equally demanding.
To help executives focus on the big picture, they’ll need to partner with the
best service companies that know what they’re doing.
Enhance Customer Experience
Given the opportunity to communicate and interact with customer service, many
customers will express their satisfaction in getting their voices heard.
If customer service companies and their team address customers’ issues in a satisfactory way, they’re
more than likely to remain customers.
A pleasant customer experience will almost always lead to
longer retention and a significantly higher customer lifetime value (CLV).
This isn’t to say a stellar customer experience is only possible through outsourcing.
Rather, the chances of improving customer satisfaction come with a
continuous and consistent level of service. Providing a highly specialized, dedicated team
of professionals from day one is a great way to achieve this
quickly.
Top 10 Customer Support Outsourcing Companies
We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
We’ll also provide a brief description and highlight the
main strong points of each outsourcing company.
1. Helpware
Helpware started in 2015 with the initial goal of providing
support to startup companies. Over the years, the company has grown big and is confident enough to provide
both enterprise and small business customer service outsourcing
solutions.
Providing back office, technical, and customer
support, Helpware specializes in assisting companies in various support areas.
This includes Omnichannel Customer Support, Technical & IT
Support, Content Moderation, CX Consulting Services, Back
Office Support, Data Labeling, Digital Marketing Solutions, and
Cyber Security. The company provides only dedicated agents, in-house training,
and equipment to help its clients boost their productivity from day one.
Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive
reviews from satisfied clients on Clutch and other reputable platforms.
Helpware’s people-focused culture seems very attractive
to businesses sharing the same philosophy.
Pros:
Shows outstanding flexibility when providing for clients’ specific needs.
This means its support can scale along with your company’s growth.
Offers turn-key solutions, so you don’t have to look for either option separately.
Helpware’s focused on developing its people
and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
Some global brands are happy to have their customer support outsourced to Helpware.
2. Sykes
U.S.-based Sykes is one of the pioneers of the BPO industry.
Established in 1995, the company trailblazed its way
to the top and was one of the first BPOs to open multiple locations.
In 2021, the Sitel Group acquired Sykes to
widen its reach and increase its capacity.
Sykes is one of the top 10 service companies and leading service providers of demand generation and customer
engagement services, with clients included in the top 2000 companies worldwide.
At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales, digital transformation,
and brand extension.
Pros:
Sykes maintains a pool of service agents from its clients’ home countries.
The company is well-versed in matters concerning data privacy.
Specifically, Sykes follows various privacy guidelines, including HIPAA
compliance and Payment Card Industry (PCI) data security certification.
3. Ascensos
Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal touch to customer care.
The company is now Europe’s number-one customer
support outsourcing company, providing bespoke customer experience solutions to clients around the world.
In addition, its contact center operation locations include the UK, Romania, Turkey, and South Africa.
Pros:
Ascensos is more nearshore than an offshore support center, so location and
time zone differences aren’t as pronounced as operations in Asia and South
America.
Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity
among staff while focusing on promoting happiness as a
key asset among its workforce.
Although there aren’t any published pricing rates, instead, Ascensos will individually respond
to requests for quotes, the prices of this outsourcing customer service
company are more than affordable.
4. Teleperformance
With more than 40 years of experience in the BPO industry, Teleperformance is an established leader in solution design, business optimization strategies, and
front-office customer support. It also offers
back-office services such as finance and accounting, collections, and technical support.
Pros:
Teleperformance is a truly global service provider. It operates in 80 countries
and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer
service companies. You won’t find it difficult to get support in the language and location you require.
Clients also appreciate the company’s expertise in providing
omnichannel solutions.
5. VXI
VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer
experience (CX) solutions to some of today’s major global brands.
In addition, the company offers contact center and BPO
services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and
infrastructure outsourcing. VXI employs more than 35,000 workers in 43
countries throughout North America, Asia, Europe, and
the Caribbean.
The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and
take their customer service systems to the next level.
Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
Also, VXI provides additional analytics and insights generation services so clients
can learn as they go.
Pros:
High CX expertise leads to enhanced customer and employee experience.
VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.
6. InfluX
In its quest to build the world’s first remote-only CX team, InfluX
managed to recruit employees from more than 120
cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
In addition, InfluX creates specialized customer experiences that reflect the client’s vision,
voice, and values.
Pros:
Less dependence on automation and more on human interaction make for a better
customer experience.
Having employees in every time zone solves the common offshore problem of mismatched time schedules
between clients and outsourcing companies.
Pay-as-go pricing may be attractive to some clients who prefer flexible packages.
7. Skycom
Skycom is also on the list of nearshore outsourcing companies
that specialize in multi-continent support services.
The company employs native English contact center agents with experience in multiple industries.
Skycom also offers a full range of services, including business process outsourcing,
telemarketing and sales, customer support, and healthcare.
With more than 15 years of experience, Skycom also employs over 2,000
workers assigned to 35 clients in five countries.
Pros:
Nearshore operations mean fewer problems dealing with time zone and distance differences.
Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.
8. Integra
Integra’s differentiator is its focus on training its workforce in customer
psychology. This means company-provided support agents are
more sensitive in detecting changes in the customer’s voice or
tone. As a result, they can respond to these changes
to defuse any tension and lead the customer into a more
positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across
four countries. It handles customer service
duties over the phone, email, live chat, or social
media.
Pros:
Integra offers some of the most cost-effective
solutions in the industry.
Sales psychology is also an incredible asset to have if you work in a customer support
outsourcing company.
9. Telus
Telus International is one of the world’s leading digital CX innovators.
In particular, it designs and produces next-generation digital solutions for brands all over
the world. This is one of the Canadian top
IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology,
travel, hospitality, automotive, healthcare, and games.
Pros:
Telus International is a premium multilingual contact center.
It is one of those IT support outsourcing companies that offer
top-tier customer support services in various countries and more than 50 languages.
Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus
Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service
projects across its many host countries.
10. Arise
Arise is a 25-year-old United States-based company that specializes in providing
support outsourcing services across the USA. It employs
more than 60,000 remote agents in the U.S., Canada,
and the United Kingdom. Unlike a traditional BPO,
Arise utilizes a network of service partners to provide the needed customer service experiences.
In addition, the Arise Platform helps companies lower expenses.
As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small
business really needs.
Pros:
Arise deploys a tiered security approach in its communications with clients.
This ensures they preserve the confidentiality of documents or files sent over.
It also means Arise conforms to widely accepted data privacy regulations such as HIPAA,
CCPA, and others.
Arise also focuses its employment on local talent, hiring residents of the U.S.,
UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.
Choose the Best Outsourcing Companies That Fit Your Needs
Deciding which outsourcing providers to contact for your customer support outsourcing needs?
Perform the necessary research before settling on your choice.
For instance, some customer service outsource companies on our
list might command a pricing structure higher than what your budget holds.
In addition, consider your company’s specific requirements and areas
for improvement. Do you need a customer support
team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
Finally, does the appeal of higher-cost nearshoring
resonate better than offshore talents a few time zones away?
No one-size-fits-all solution exists when it comes to customer support outsourcing.
However, if you want a highly flexible and secure customer service solution that
utilizes modern technology throughout the various stages, try
the best companies for customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.
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top 10 call center outsourcing companies in 2023 if you re looking
to improve customer experience or optimize your operations it
s worth considering options beyond your own company today
outsourcing customer support to one of the top call center written by alexei
piskunov wednesday apr 05 table of contents if you re looking to
improve customer experience or optimize your operations it s
worth considering options beyond your own company today outsourcing
customer support to one of the top call center outsourcing companies is definitely
a smart business decision if you want to avoid all trials and tribulations of running an in-house call center this solution can be a budget-friendly way to handle customer concerns while significantly improving the level of customer satisfaction let s have a look at those
bpo companies that take the top positions in the industry discuss what makes them stand out and go
through the main tips for choosing the right call center
why outsourcing a call center creating a positive customer experience is the main priority for
most companies with so many competitors offering similar products and services in today s marketplace it can be challenging for any
particular organization to stand out and attract new
customers additionally modern customers are ready to pay more if they receive an outstanding experience offering
excellent customer support services can give a business an edge over competitors by boosting customer retention and generating positive reviews ultimately driving
profits conversely a poor customer experience can lead to customer loss and negative reviews which can harm a business choosing the best call centers for your
business guarantees increased customer satisfaction streamlined operations and enhanced growth making it
a crucial factor in achieving success in today s competitive
market us call center outsourcing companies top list 1 helpware helpware is
a leading customer support provider with headquarters
based in the usa with call centers spread across four continents the core
areas of expertise include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data
entry helpdesk back-office support etc since helpware positions itself as a reliable outsourcing partner for both startups and
big enterprises there are companies of different sizes among the
clientele ranging from small firms to renowned brands at helpware people come first and it pays off the
needs of employees are the main priority and it shows in their work as they
provide exceptional service pros applying a customized approach to recruiting and training dedicated agents
offering exceptional expertise in all kinds of customer support tailoring packages to cater
to the specific needs of different businesses 2 xact xact is
a highly flexible outsourced call center based in orlando florida catering to businesses of different sizes they specialize in providing technical support
and customer support services to businesses operating across diverse
industries including property management e-commerce tourism
healthcare hospitality and fintech xact has partnered with nice incontact since 2005 leveraging their
cloud-based contact center toolkit to ensure the utmost data security for their clients pros
providing a personalized 24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer
switches ats which seamlessly switch to an alternate power source during power outages 3 wing assistant the wing assistant is revolutionizing the
process of recruiting remote workers on a global scale
this innovative outsourced call center provides a fully-managed virtual assistant experience that helps entrepreneurs and small and medium-sized businesses scale by
delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center outsource solutions that are affordable
and enable businesses to level up and enhance their customer service and
technical support and boost their sales pros a dedicated client success
manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of managed outsourcing
services including back-office support and staffing solutions with great potential in addition to call centers
4 triniter triniter is a renowned figure in the bpo industry with a global presence
spanning the united states the philippines and india this
american call center has established itself as the preferred outsourcing provider for inbound and outbound call center solutions sought after by major corporations pros a decade-long track record of
providing customer support across more than 30 domains 24 7 customer support with an impressive 98 9 positive feedback rate 5 tmp direct for over
34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence through its team with a global presence tmp direct manages connections and relationships across
various industries they offer custom end-to-end solutions including crm tools it
infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social media and personalized
correspondence pros providing an in-house it development team that eliminates the need for
multiple vendors 6 answerforce this is proud of being on the list
of five star call centers providing a range of professional call and chat answering
services virtual reception services appointment scheduling and more answerforce has experienced
call center agents at its disposal that are available round-the-clock to handle inbound and outbound calls and
live chat support and conduct customer surveys in a professional manner this american call
center works mainly with small and middle businesses covering such industries as home service restoration plumbing and electrical pros
offering customized solutions to meet the specific needs of clients within particular industries which allows answerforce to provide highly tailored and effective services to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently without having to switch between multiple
platforms 7 fusion bpo services fusion bpo services group is a company with huge
experience more than 33 years in the industry and offers voice services and other solutions to more than 250 businesses worldwide however what makes
this provider stand out is its unique locations
in addition to popular bpo destinations like the united states india and the
philippines the company has offices in pretty
exotic countries like el salvador jamaica morocco and colombia with 22 locations in 10
countries fusion is capable of delivering call center services in over 40 languages pros by strategically locating its offices around the globe this company is able
to offer 24 7 customer support across multiple time zones making it easy
for customers to get the help they need whenever
they need it a diverse workforce and multilingual capabilities enable them to provide support in various languages making
their services accessible to a wide range of customers the
outsourced customer service of this provider is reasonably priced that
varies depending on the expected amount of calls and service level you may require 8 supportyourapp supportyourapp is an outsourced customer
support company with a multinational team that
provides inbound and outbound services and back-office customer support for
innovative software and hardware companies they
have received numerous awards for providing exceptional customer experiences but
their commitment to quality and security is paramount supportyourapp is pci dss compliant and adheres to
the general data protection regulation gdpr pros ensuring the highest
data security standards and preventing any data leaks they take great care in protecting
sensitive information and clients can trust that their data is safe streamlining the integration process with the help of their dedicated
integration department providing their clients with
a crm solution that integrates incoming calls chats and emails into one
system and implementing ai solutions to the chats which many
small businesses find appealing 9 vcall global vcall global is a provider of innovative service solutions to
different businesses across various industries they offer a range
of services including customer service tech support back-office solutions interactive voice
response ivr services telecom billing solutions and software development
solutions using advanced technology and infrastructure they
offer common services through multiple channels vcall global is the preferred choice for businesses seeking a perfect blend of flexibility and quality in their services
pros adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner empowering their call centers with a robust cisco network which enables vcall global to offer seamless uninterrupted service to clients
regardless of their location or the complexity of their needs providing enhanced security features that protect
client data and information ensuring that their privacy is always maintained 10 call masters bpo the company provides inbound and
outbound call center services as well as remote administrative
solutions such as data entry appointment setting reservation services etc their
streamlined workflow and marketing automation ensure that important phone calls
are never missed with their expertise and dedication they can help businesses resolve customer
queries acquire leads and enhance administrative business processes too
pros enabling businesses to easily scale up or down based on demand and their remote employees to work in split shifts due to their cloud-based virtual call
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